Customer service agent (sales experience is a plus)

Publicado hace 1 día por

Recursos Humanos

SOLVO GLOBAL

Parques De San Felipe - Chihuahua, Chihuahua

17000 comisiones

Bilingual customer service agent

Customer service Agent (with sales experience is a big plus)

Sueldo bruto mensual: 17,000 MXN + comisiones.

Shift days, hours and time zone:
5 dias laborados mas 2 dias de descanso(1 dia off entre semana y otro el fin de semana no consecutivos).
Franja horaria de 8:30 am a 7:30 pm CST, turnos de 9 horas (incluyendo lunch)

Job description: Inbound calls for catalog sales. o Provide excellent customer service to retain and attract new customers. o Be available on the phones for 82% of the shift. o Rebuttal 3 times to show the value of the Membership program.
El cliente maneja una estructura de comisiones que es 1 dolar por hora trabajada si alcanzan el KPI de Close rate (70%) y paga 1 dolar por la venta de membresias. Esto basado en el desempeño del mes. En promedio los agentes se estan haciendo entre 230 y 260 dolares al mes.

Responsabilities:o Meet 7 key performance indicators (KPIs). o Achieve a membership close rate goal of 42%. o Maintain a replacement guarantee rate of 25%. o Promote and sell Private Vault items (2.0% goal). o Maintain a close rate of 72%. o Achieve an average dollar per call of $85.00.

Apply here!

SOLVO GLOBAL

We are a company that connects latin american talent with international companies. we attract human talent in various areas based on the specific needs of our clients. we create more humane work relationships and...

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