Customer service representative (is not sales or collections)

🌟 Join Our Team as a Customer Service Representative🌟

Are you passionate about delivering exceptional service and helping others succeed? AtHerbalife, we’re looking for a motivated and empatheticCustomer Service Representativeto be the voice that empowers our Distributors to thrive with our products and services.

What You’ll Do:

• Be the first point of contact for Distributors, capturing and tracking orders via phone with empathy and professionalism.
• Provide timely and accurate information about promotions, events, and new product launches.
• Support Distributors in maximizing the benefits of Herbalife’s offerings.
• Reactivate accounts upon request and ensure a smooth return to the community.
• Document and escalate any reported adverse events, ensuring proper follow-up with internal teams.
• Accurately code and track cases in our internal system for reporting and resolution.
• Collaborate with cross-functional teams such as Distributor Relations and Order Support.

What You Bring:

• A Middle School diploma or equivalent.
• At least 1 year of experience in a customer service or support role.
• A passion for helping others and a strong service-oriented mindset.
• Basic proficiency in Microsoft Word, Excel, email, and internet tools.
• Strong problem-solving skills and the ability to follow through on tasks.
• Excellent communication skills in English advaced (for North America support)
• A team player attitude with the ability to work across all levels of the organization.
• Results-driven and detail-oriented.

Why Herbalife?

• Be part of a global leader in health and wellness.
• Work in a dynamic, inclusive, and supportive environment.
• Enjoy opportunities for professional growth and development.
• Make a real impact in the lives of our Distributors and Customers.

Compensation and Benefits

• Monthly salary:$14,500 MXN gross, paid weekly on a proportional basis. Payments are made on Thursdays.
• Above-law benefits:
• • Grocery vouchers:$ $791.98 per week. Payments are made on Fridays.
  • Year-end grocery voucher bonus.
  • 12 vacation days.
  • 2 additional vacation days.
  • Major medical insurance, life insurance, dental insurance, and vision insurance.
  • 75% vacation premium.
  • 30-day year-end bonus (Aguinaldo).
  • Savings box.
  • Profit sharing.
  • Access to learning platforms.
  • Support and sponsorship for sports events (subject to policy limits).
  • On-site medical services.
  • In-house nutritionist.
  • Gym access
  • Recognition for seniority and productivity.
  • Job stability and growth opportunities.
  • Discretionary bonus (performance-based): 6% of annual salary, prorated.
  • Subsidized cafeteria (employee pays $25 or $35 MXN per meal).
  • Hybrid work model after 3 months: 1 week working from home and 1 week in the office.
  • Schedule: Monday to Friday (options*) Saturday (5 hrs)