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Senior project manager - webcasting experience

por Human Staff

Senior project manager - webcasting experience

por Human Staff
  • inglés avanzado
  • webcasting
  • virutal events

Senior project manager webcasting experience

IMPORTANT SOFTWARE COMPANY HAS AN IMMEDIATE NEED FOR:

 

SENIOR PROJECT MANAGER (WEBCASTING EXPERIENCE)

 

 

 Leading Virtual Events Software company has an exciting opportunity for a Senior Project Manager with experience in the Virtual Events/Webcasting production industry to help contribute to our growth. We are seeking an individual who wants to be part of a growing team and make a difference inside a company with an Entrepreneurial vision. Please read below and apply if you want to belong to a company with an awesome culture.

 

 

 

 Essential duties and responsibilities:

 

  •      Maintain a deep understanding of the virtual events platforms and collaborate with customers about the most relevant features/functionality for their specific business needs
  •     Serve as the primary client point-of-contact for project related, questions and concerns; own the client relationship
  •     Establish a complete and accurate understanding of the scope of work ordered
  •     Define project plans including scope, budget, schedule, and deliverables
  •     Identify project risks early; efficiently recommend resolutions to critical issues and work towards decisions in a timely manner
  •     Facilitate account setup, implementation, training, and ongoing account review and modification
  •     Conduct regular project status meetings with internal and external teams
  •     Provide client training and support of our solutions and partner platforms
  •     Consistently meet project timelines and ensure client expectations are met and exceeded
  •     Provide virtual events platform support through use of Support Ticketing System, email and phone
  •     Drive incident escalation and resolution with internal and external teams
  •     Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels and aide in identifying upsell and expansion opportunities
  •     Successful, independent, quality execution of all client engagements

   

 Qualifications and requirements:

 

  •     Poses a high-level of experience managing projects in the virtual events/webcasting industry, account managing, client services and/or technical projects/programs (3-5 years)
  •     Experience working and managing meetings, clients, and applications remotely
  •     Motivated self-starter with the ability to complete tasks and meet multiple objectives on deadline with little or no supervision
  •     Ability to work a flexible schedule based on client needs and live event schedules
  •     Ability to adapt to a rapidly changing environment and respond strategically to customer needs
  •     Is effective and diligent with managing ambiguous schedules, deadlines and requests
  •     Effectively collaborates across multiple teams, within a variety of cultures
  •     Displays a professional sense of urgency; communicates proactively with team members, clients and partners
  •     Provides top-notch customer service while managing the service level agreement to remain within scope

  

Education and Experience: 

  •     3-5 years of Virtual Events/Webcast/Webinar professional experience (preferably multiple platforms) is a must
  •     3-5 years of experience in account management, project management and client communications
  •     Strong internet and digital technical skills including intermediate knowledge of HTML
  •     Experience with Adobe Creative Suite and working with SaaS platforms is a big plus
  •     Bachelor’s Degree in Information Technology or related field
  •     Highly proficient business English – both verbal and written

  

 

Considerations: 

  •     This position will be located in Guadalajara, Jalisco, Mexico
  •     Competitive salary
  •     Full time position with 100% payroll scheme + additional benefits
  •     Friendly, small company environment with progressive culture, beverages and snacks
  •     To be considered for this position, all candidates must complete the following culture index

 

 

If you are interested to apply, please send your Resume to Emilia Macías, emacias@humanstaff.com.mx, you must write in subject the name of the position; also you can call to the following numbers 33 12 949 175 / 333 6 276 443

publicidad

Resumen de la vacante

  • Empleo:Senior project manager - webcasting experience
  • Salario:Competitiva
  • Localidad:Guadalajara, Jalisco
  • Tipo de empleo:Tiempo completo
  • Empresa:Human Staff
  • Educación deseada:
    Superior - titulado
  • Experiencia deseada:
    Nivel medio
  • Habilidades:inglés avanzado, webcasting, virutal events
  • Posición:Senior project manager webcasting experience