IMPORTANT SOFTWARE COMPANY HAS AN IMMEDIATE NEED FOR:

SENIOR PROJECT MANAGER (WEBCASTING EXPERIENCE)

 Leading Virtual Events Software company has an exciting opportunity for a Senior Project Manager with experience in the Virtual Events/Webcasting production industry to help contribute to our growth. We are seeking an individual who wants to be part of a growing team and make a difference inside a company with an Entrepreneurial vision. Please read below and apply if you want to belong to a company with an awesome culture.

 Essential duties and responsibilities:

•      Maintain a deep understanding of the virtual events platforms and collaborate with customers about the most relevant features/functionality for their specific business needs
•     Serve as the primary client point-of-contact for project related, questions and concerns; own the client relationship
•     Establish a complete and accurate understanding of the scope of work ordered
•     Define project plans including scope, budget, schedule, and deliverables
•     Identify project risks early; efficiently recommend resolutions to critical issues and work towards decisions in a timely manner
•     Facilitate account setup, implementation, training, and ongoing account review and modification
•     Conduct regular project status meetings with internal and external teams
•     Provide client training and support of our solutions and partner platforms
•     Consistently meet project timelines and ensure client expectations are met and exceeded
•     Provide virtual events platform support through use of Support Ticketing System, email and phone
•     Drive incident escalation and resolution with internal and external teams
•     Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels and aide in identifying upsell and expansion opportunities
•     Successful, independent, quality execution of all client engagements

 Qualifications and requirements:

•     Poses a high-level of experience managing projects in the virtual events/webcasting industry, account managing, client services and/or technical projects/programs (3-5 years)
•     Experience working and managing meetings, clients, and applications remotely
•     Motivated self-starter with the ability to complete tasks and meet multiple objectives on deadline with little or no supervision
•     Ability to work a flexible schedule based on client needs and live event schedules
•     Ability to adapt to a rapidly changing environment and respond strategically to customer needs
•     Is effective and diligent with managing ambiguous schedules, deadlines and requests
•     Effectively collaborates across multiple teams, within a variety of cultures
•     Displays a professional sense of urgency; communicates proactively with team members, clients and partners
•     Provides top-notch customer service while managing the service level agreement to remain within scope

Education and Experience: 

•     3-5 years of Virtual Events/Webcast/Webinar professional experience (preferably multiple platforms) is a must
•     3-5 years of experience in account management, project management and client communications
•     Strong internet and digital technical skills including intermediate knowledge of HTML
•     Experience with Adobe Creative Suite and working with SaaS platforms is a big plus
•     Bachelor’s Degree in Information Technology or related field
•     Highly proficient business English – both verbal and written

Considerations: 

•     This position will be located in Guadalajara, Jalisco, Mexico
•     Competitive salary
•     Full time position with 100% payroll scheme + additional benefits
•     Friendly, small company environment with progressive culture, beverages and snacks
•     To be considered for this position, all candidates must complete the following culture index

If you are interested to apply, please send your Resume to Emilia Macías, emacias@humanstaff.com.mx, you must write in subject the name of the position; also you can call to the following numbers 33 12 949 175 / 333 6 276 443