🌟 Join Our Team as a Customer Service Representative🌟
Are you passionate about delivering exceptional service and helping others succeed? AtHerbalife, we’re looking for a motivated and empatheticCustomer Service Representativeto be the voice that empowers our Distributors to thrive with our products and services.
What You’ll Do:
- Be the first point of contact for Distributors, capturing and tracking orders via phone with empathy and professionalism.
- Provide timely and accurate information about promotions, events, and new product launches.
- Support Distributors in maximizing the benefits of Herbalife’s offerings.
- Reactivate accounts upon request and ensure a smooth return to the community.
- Document and escalate any reported adverse events, ensuring proper follow-up with internal teams.
- Accurately code and track cases in our internal system for reporting and resolution.
- Collaborate with cross-functional teams such as Distributor Relations and Order Support.
What You Bring:
- A Middle School diploma or equivalent.
- At least 1 year of experience in a customer service or support role.
- A passion for helping others and a strong service-oriented mindset.
- Basic proficiency in Microsoft Word, Excel, email, and internet tools.
- Strong problem-solving skills and the ability to follow through on tasks.
- Excellent communication skills in English advaced (for North America support)
- A team player attitude with the ability to work across all levels of the organization.
- Results-driven and detail-oriented.
Why Herbalife?
- Be part of a global leader in health and wellness.
- Work in a dynamic, inclusive, and supportive environment.
- Enjoy opportunities for professional growth and development.
- Make a real impact in the lives of our Distributors and Customers.
Compensation and Benefits
- Monthly salary:$14,500 MXN gross, paid weekly on a proportional basis. Payments are made on Thursdays.
- Above-law benefits:
- Grocery vouchers:$ $791.98 per week. Payments are made on Fridays.
- Year-end grocery voucher bonus.
- 12 vacation days.
- 2 additional vacation days.
- Major medical insurance, life insurance, dental insurance, and vision insurance.
- 75% vacation premium.
- 30-day year-end bonus (Aguinaldo).
- Savings box.
- Profit sharing.
- Access to learning platforms.
- Support and sponsorship for sports events (subject to policy limits).
- On-site medical services.
- In-house nutritionist.
- Gym access
- Recognition for seniority and productivity.
- Job stability and growth opportunities.
- Discretionary bonus (performance-based): 6% of annual salary, prorated.
- Subsidized cafeteria (employee pays $25 or $35 MXN per meal).
- Hybrid work model after 3 months: 1 week working from home and 1 week in the office.
- Schedule: Monday to Friday (options*) Saturday (5 hrs)
