Bilingual customer service

DESCRIPTION

This position is responsible for operating load statuses at every stage of the load process to ensure operations are running smoothly and maintain a 98% pickup and delivery status.

• Validate loads status to all load stages (i.e. pick up, in transit, border crossing, and delivery).
• Constant communication with carriers and drivers to validate load status.
• Request GPS Tracking from Driver / Carrier.
• Confirm Pickup and Delivery appointment with Driver, Carrier, Consignee and / or shipper.
• Request documentation regarding BOL and seal.
• Execute and secure on time pickup and delivery according to operational standards.
• If border crossing applies; manage and execute international border crossing procedures.
• Confirm unloading notification with driver, carrier, and consignee.
• Secure and Upload POD.
• Create reports to customers and maintain constant communication regarding load status.
• Live update TMS (Transportation management system) with real time information.
• Validate service of carriers and other transportation providers.
• Maintain 98% pick up and delivery for all operational loads.

EXPERIENCE:

• At least 2 years of experience tracking shipments for international loads OR customer service.
• Perfect English level
• Schedule availability
• Excellent organizational and multitasking abilities

REQUIRED SKILL SET

• Punctuality & Attendance
• Sense of urgency
• Teamwork
• Self-Motivation
• Problem Solving
• Outgoing
• Proactive
• Communication

BENEFITS

• Private Medical Insurance
• Performance Bonus
• Law Benefits
• Competitive Salary
• Career path