Job Type: Full-time
Location: Remote – Mérida, Yucatán
Required Language: Conversational-Advanced English
We’re looking for bilingual individuals to support U.S. and Canadian customers remotely. You’ll be responsible for resolving inquiries, assisting clients with professionalism, and making every interaction a positive experience.
No previous experience is required. We offer 100% paid training so you’ll be fully equipped before starting.
Manage inbound calls and provide assistance in English and Spanish.
Resolve customer inquiries clearly and efficiently.
Record interactions in internal systems accurately.
Ensure a positive and professional customer experience.
Legal and superior benefits package
Paid professional training
Monthly performance bonuses
Meal vouchers and savings fund
Long-term career development opportunities
Student-friendly scheduling
Remote work setup (must meet technical requirements)
Fluent in conversational to advanced English (B2-C1 preferred, certified if possible)
High school diploma completed (mandatory)
Minimum age: 18, with valid ID and RFC
Prior experience as interpreter or in customer service
Full-time availability with no scheduling restrictions
Internet connection of at least 20 Mbps via fiber optic
Full documentation: birth certificate, INE, proof of address, RFC, NSS, CURP, and school certificate
Quick Application – Submit your info and book an online interview
Language Check – Brief English proficiency evaluation
Training Phase – Begin with 100% paid virtual onboarding
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