Aplica por Talenteca



INTUGO  -  Plaza del sol - Zapopan, Jalisco, México
15,000  |  

publicado hace 1 semana

  • ingles
  • call center
  • atencion al cliente
  • bilingüe

OVERALL RESPONSIBILITYMAINTAIN ACCEPTABLE STANDARDS SET BY THE DEPARTMENT AND PROVIDING ANOUTSTANDING CUSTOMER SERVICE LEVEL IN A VERY PROFESSIONAL ENVIRONMENT.APPLY THE NECESSARY KNOWLEDGE THAT THE JOB DEMANDS TO RESOLVE ANY ORALL ISSUES RELATED TO YOUR DAILY ASSIGNMENTS.KEY AREAS OF RESPONSIBILITY- MAKING OUTBOUND CALLS ON DELINQUENT ACCOUNTS- RECEIVING INBOUND CALLS- MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLYPAST DUE- IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT REVIEW- PROVIDING OUTSTANDING CUSTOMER SERVICE- IDENTIFYING CUSTOMERS THAT REQUIRE FIELD VISITS AND FORWARDING THOSETO THE APPROPRIATE PERSONNEL FOR REVIEW OR ACTION- MAINTAINING REQUIRED STANDARDS SET BY THE DEPARTMENT- ADHERENCE TO COMPANY POLICIES AND PROCEDURES