Trabajo de customer service representative en tijuana baja california v1| Talenteca

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Customer service representative

por North American Production Sharing de México

Customer service representative

por North American Production Sharing de México
  • customer service
  • bilingual agent
  • call center

Customer service representative


Role / project description


As a CSR, you'll be our direct contact with potential customers


and existing customers that need help and are looking to gain knowledge about


specific insurance products. As a fast growing company that aims for a great


customer experience, all CSR's are expected to learn quickly through our provided


training. The Company focusses on delivering a personalized customer


experience by having our CSR's highly trained on best practices in the industry


and specific insurance products that they will be answering questions about.




Responsibilities


  • Manage incoming calls from customers:
  • Potential customers will have questions about different types of insurance (general liability, professional liability, etc.)
  • Current customers will have questions about their specific insurance policy
  • Manage insurance policy process for commercial insurance lines
  • Generate sales leads
  • Hand off leads to level 2 CSR's at the appropriate time
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • High performance velocity with assisting customers
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Put in extra effort to ensure customer satisfaction and and a wonderful customer experience





Skills


  • Experience with automated systems, CRM's (Hubspot) and Microsoft Office
  • products
  • Proven customer support experience or experience as a client service
  • representative
  • Strong phone contact handling skills and active listening skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bi-lingual English and Spanish) both written and spoken English capabilities
  • Computer skils
  • High school degree (bachelors or advanced degree or courses preferred)

Resumen de la vacante

  • Empleo: Customer service representative
  • Salario: Competitivo
  • Localidad: Tijuana, Baja California
  • Tipo de empleo: Tiempo completo
  • Empresa: North American Production Sharing de México
  • Educación deseada: Media Superior
  • Experiencia deseada: Nivel Experto
  • Habilidades: customer service, bilingual agent, call center
  • Posición: Customer service representative