General description:

The Account Recovery Specialist focuses on re-establishing business relationships with former customers who are not currently active.

The mission will be to contact existing customers to talk about our product and to help them reactivate their accounts again. The Account Recovery Specialist will help the company to minimize churn, increase customer profitability and improve sales.

Qualifications:

• +2 years of experience in sales and customer service.
• Advanced English Proficiency
• Self-starter – shows initiative.
• Good verbal communication skills – comfortable communicating over the phone with Clients.
• Good written communication skills – Ability to produce professional documents and emails.
• Good planning and prioritization skills – handles multiple tasks with conflicting/ overlapping timelines.
• Good team member – builds working relationships with team members and personnel at all levels.
• Strong analytical skills with strong attention to detail.
• Demonstrated problem-solving ability.
• Sales Closing Skills
• Positive and outgoing approach.

Responsibilities and Duties:

• Contact and close the sale of return business from existing customers
• Develop strong customer relationships to encourage repeat business
• Work as part of a vibrant and enthusiastic team towards record-breaking individual and company goals
• Transitions re-activated customer accounts to the direct sales team after gaining customer commitment. Ensures a seamless transition of customer responsibility to the Account Manager following a successful reactivation.
• Collects information on reasons for customer loss, including competitive offers, and documents these for management.
• Coordinates closely with other sales teams, especially those who had previous interaction with former customers.
• Other activities related to the Sales Department