Trabajo de customer success manager en monterrey nuevo leon v1| Talenteca

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Customer success manager

por HRO

Customer success manager

por HRO
  • b2b
  • customersevice
  • english
  • 2ndlevel
  • techsupport

Customer success manager

We are a cloud business-solutions provider, looking for candidates with an entrepreneurial spark!


We serve as the direct support function to some of our most valued and high-profile customers.


You will be positioned as a subject matter expert and all-around resource for servicing client’s needs.


Responsibilities:


  • Maintain and grow monthly recurring revenue for outmost valued customers
  • Develop strong customer relationships and serve in the role of trusted partner
  • Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium customers
  • Partner cross - functionally with support, professional services, and
  • Customer Success Managers acting as a Subject Matter and Product Expert

Requirements:


Advanced English communication skills (B2)


  • +2 years enterprise level support (Customer Service, Customer Success Manager, B2B Technical Support)
  • +1year experience managing contact center technology or related (CCaaS/UCaaS: VoIP solutions, IVRs, WFM and queue management, conferencing and messaging, etc.)
  • Ability to work remotely, and independently as part of a Global Customer Success Management Team and a leadership team that will be in another geography
  • Strong analytical, problem-solving, and dot connecting skills with the ability to develop quick, accurate situational awareness
  • Enterprise-ready, solution oriented mindset to understand and solve complex customer issues
  • Internet connection +10 MB

We offer:


  • Competitive salary
  • Performance bonus
  • Pantry vouchers
  • Direct hiring and all law benefits
  • Monday to Friday schedule
  • Permanent work from home
  • Life insurance
  • Medical insurance
  • 10 vacation days since 1st year

Key words: 2nd level support, call center, customer experience,


Job Types: Full-time, Permanent


Salary: Up to $28,000.00 per month + Additional Law benefits 

Resumen de la vacante

  • Empleo:Customer success manager
  • Salario:Hasta 28,000 Prest. Sup.
  • Localidad:Monterrey, Nuevo León
  • Tipo de empleo:Tiempo completo
  • Empresa:HRO
  • Educación deseada:
    Superior - titulado
  • Experiencia deseada:
    Nivel medio
  • Habilidades:b2b, customersevice, english, 2ndlevel, techsupport
  • Posición:Customer success manager