Trabajo de customer service manager en monterrey nuevo leon v1| Talenteca

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Customer service manager

por Attract your Talent

Customer service manager

por Attract your Talent
  • 1

Customer service manager

Important company in telecommunications is looking for:Important company in telecommunications is looking for:

Customer Service Manager

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. He/She is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the PM will should build relationships with clients to encourage new and repeat business opportunities.Skills required: 
Process ImprovementCustomer FocusProblem SolvingPeople SkillsTeamworkPeople Management,Managing ProcessesEmphasizing ExcellenceLead by ExampleCon¬tin¬u¬ally Aim to ImproveCommunicationBusiness AnalysisOrganizational skills
• Requirements 
Proven Account Management skills required in order to create, maintain and enhance customer relationshipsMinimum 3 years of Account/project management experienceExtremely detail orientedTechnical competence (understand software, hardware, networks, etc)Motivated, goal oriented, persistent and a skilled negotiatorHigh level of initiative and work well in a team environmentExcellent written and oral communication skillsHandles stressful situations and deadline pressures wellPlans and carries out responsibilities with minimal directionUndergraduate degree
• Responsibilities (tasks)
Successfully manages program performance expectations consistently.Actively participates in other programs and acts as a counsellor to other team members. Capable of handling more than 50 CSR’s. Assists the organization in other administrative duties as well as in mentoring programs for new leaders growing in the organization. Acts as a facilitator for new trainings and leadership development for staff members. Be the point of contact with the client.Conduct team meetings. Participate in recruiting and retention activities as needed.Take ownership of the results and team.Take responsibility for programs growth and management of the direct Clients.Adapt quickly and respond to Client’s needs and specifications.Take ownership and report revenue figures internally.Launch new products for the Client.Manage day-to-day relations and operations with the Client.Provide quarterly campaign reviews and ensure that our clients are satisfied with their ROI.Manage ongoing customer training updates between clients and call center personnel.Understand all aspects of a Client’s contract.Communicate all service metrics and needs to Client and Call Center Management.Consistently meet all agreements in a client’s contract.Consider what is best for the Client at all times.Interface with the Client and Call Center Management diplomatically and professionally.Consult with team members to better the service we provide to the client.Ensure that a pleasant work environment is provided.Participate in training and development of any new product.Communicate with other departments such as Training and Quality to improve service and guarantee high quality standards.Report financials to Directive board.Provide Quarterly Reports and Account Reviews.Guarantee 24/7 disposition to the Client and provide it.Assist in renewal of Client contracts by providing program feedback and results.Participate in daily, weekly and monthly staff meetings.

Resumen de la vacante

  • Empleo:Customer service manager
  • Salario:50000 mensual
  • Localidad:Monterrey, Nuevo León
  • Tipo de empleo:Tiempo completo
  • Empresa:Attract your Talent
  • Educación deseada:
    Superior - titulado
  • Experiencia deseada:
    Nivel medio
  • Habilidades:1
  • Posición:Customer service manager