Trabajo de l2 support and technical support team lead en benito juarez ciudad de mexico v2| Talenteca

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L2 support and technical support team lead

por ScreenIT

L2 support and technical support team lead

por ScreenIT
  • technical customer support
  • spanish and english.
  • troubleshooting hardware/software
  • microsoft directory services (active directory) and communications (office 365/exchange)

L2 support and technical support team lead



 L2 Support / Technical Support Team Lead


We are hiring for various profiles such as Level 1 Technical Support and Team Leader.


I leave the details.


L2 Support


 What We’re Looking For


General work experience of 6 years.


4+ years of relevant experience in L2 technical customer support (voice and email), with a strong customer interaction experience


Good debugging skills


Passion to be a part of a hard working and winning team


Willing to work in a 24x7 environment and provide weekend coverage, if needed.


Ability to multitask in a fast paced environment


Excellent ability to learn and articulate software-related and technical concepts


Strong active listening skills and excellent written and oral communications skills in Spanish and English. 


Excellent Customer Service Orientation


Strong attention to detail when communicating with customers (verbal & written)


 


Technical Support Team Lead


 WE NEED FROM YOU...


1+ years in a supervisory/management setting


2+ years hands-on technical help desk experience


Knowledge of Microsoft Directory Services (Active Directory) and Communications (Office 365/Exchange)


Excellent customer service skills


Expert at troubleshooting hardware/software


Ability to create, document and implement efficient processes


Ability to lead technical projects of moderate complexity


Excellent written and verbal communication skills


Experience in dealing with difficult interpersonal situations regarding support issues


Performance Management and Coaching skills


 


Competitive salary


Benefits above law


Remote inside MX

Recompensa

2000 si recomiendas a alguien excelente para este empleo y él/ella es selecionado/a

Resumen de la vacante

  • Empleo: L2 support and technical support team lead
  • Salario: 30,000
  • Localidad: Benito Juárez, Ciudad de México
  • Tipo de empleo: Tiempo completo
  • Empresa: ScreenIT
  • Educación deseada: Media Superior
  • Experiencia deseada: Nivel Experto
  • Habilidades: technical customer support, spanish and english., troubleshooting hardware/software, microsoft directory services (active directory) and communications (office 365/exchange)
  • Posición: L2 support and technical support team lead