Position: Bilingual Customer Service Agent (Conversational - Advanced English)

Job Type: Full-time
Location: Remote – Mérida, Yucatán
Required Language: Conversational-Advanced English

About the Role

We’re looking for bilingual individuals to support U.S. and Canadian customers remotely. You’ll be responsible for resolving inquiries, assisting clients with professionalism, and making every interaction a positive experience.

No previous experience is required. We offer 100% paid training so you’ll be fully equipped before starting.

Key Responsibilities

• Manage inbound calls and provide assistance in English and Spanish.

• Resolve customer inquiries clearly and efficiently.

• Record interactions in internal systems accurately.

• Ensure a positive and professional customer experience.

Why Join Us?

• Legal and superior benefits package

• Paid professional training

• Monthly performance bonuses

• Meal vouchers and savings fund

• Long-term career development opportunities

• Student-friendly scheduling

• Remote work setup (must meet technical requirements)

Who We Are Looking For

• Fluent in conversational to advanced English (B2-C1 preferred, certified if possible)

• High school diploma completed (mandatory)

• Minimum age: 18, with valid ID and RFC

• Prior experience as interpreter or in customer service

• Full-time availability with no scheduling restrictions

• Internet connection of at least 20 Mbps via fiber optic

• Full documentation: birth certificate, INE, proof of address, RFC, NSS, CURP, and school certificate

Our Hiring Process

• Quick Application – Submit your info and book an online interview

• Language Check – Brief English proficiency evaluation

• Training Phase – Begin with 100% paid virtual onboarding

Ready to Work From Home? Apply Today!

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